Trust & safety

Buying a puppy online should never feel risky

Puppy scams follow a predictable pattern. Our process is built specifically to remove every step a scam depends on.

Delivery standards

• We are delivery-only: every puppy is hand-delivered to your door anywhere in the US.
• Travel is in a temperature-controlled vehicle with a dedicated chaperone and regular comfort stops.
• Your delivery window, route and chaperone details are confirmed in writing before travel.
• You receive photo updates on the day, and puppies never travel in cargo.

• Health records are dated and name the veterinary practice that carried out each item.
• Vaccination entries list the product used and the date administered.
• Microchip numbers are shared in writing and registered in your name at handover.
• Parent information is described honestly, including approximate weights.

• Accepted: traceable, receipted payment methods with a written invoice.
• Never accepted: gift cards, cryptocurrency, or wire transfers to an individual's account.
• Never accepted: payments marked 'friends and family' to avoid buyer protection.
• No payment is requested before your written agreement and health records are in your inbox.

Red flags

These apply to any breeder or listing, including ours. If a seller fails these tests, walk away.

Refusing to put delivery arrangements, dates or costs in writing.

Pressure to pay a deposit today or 'lose' the puppy.

Requests for gift cards, crypto, or wire transfers to a person.

Prices far below the market for the breed.

Stock-looking photos that reverse-image-search to other websites.

New fees appearing after the deposit — a special crate, insurance, customs.

No written agreement, or a refusal to send one before payment.

Ask us anything before you reserve. We would far rather answer twenty questions than have a family feel uncertain.