Health guarantee
What our written health guarantee covers
The full terms are sent before any payment so you can read them without pressure.
Our guarantee confirms that your puppy left us in good health following a veterinary examination, and sets out a defined period for you to have your own veterinarian confirm that assessment.
It also covers congenital conditions identified within the guarantee period, and explains the remedies available to you. Your responsibilities — completing the vaccination course, keeping your puppy on an appropriate diet, and attending that first veterinary visit — are written in plain language.
Medical disclaimer. Everything on this page is general guidance for planning purposes. It is not veterinary advice and never replaces an examination by your own licensed veterinarian, who knows your individual dog.